FAQs
Answers to frequently asked questions.
13 articles
- Why did I run out of application credits even though I only applied to a few jobs?Explains why application credits may run out faster than expected, especially when swiping on Workday or 3-credit jobs.
- ⚡ My Credit Balance Looks WrongWhy your credit count may not match what you expected: credit costs, when credits are deducted, expiry at the end of your billing period, and credits missing after an app…
- 🔐 Finding a Verification Code an Employer Sent to Your Sprout EmailEmployers sometimes email one-time codes or verification links to the address Sprout applied with. Here's where to find them in the app.
- 🔗 Connecting Gmail to SproutWhat connecting your Gmail account changes, how to connect, disconnect, or switch to a different account, and what happens to applications you already sent.
- Why is the email on my job applications not my personal email?Sprout applies using either a Gmail alias or a whisperpost.io address. Here's which one you'll see, why, and where to find employer replies.
- How do I reply to an interviewer?Replying to interviewers works just like normal email. Here's how replies and attachments reach the employer.
- Why did Sprout fail to submit my job application?Explains why some AI applications fail, when credits are refunded, and what to do if many jobs fail at once due to an outage.
- What happens to unused credits when I cancel my subscription?What happens to unused credits after cancelling Sprout, and how long access lasts if you cancel right after payment.
- 💌 Will I Still Get Emails From Recruiters After Cancelling?Cancelling your subscription doesn't stop employer replies reaching you. Deleting your account is different — here's what changes.
- ❓ Why Aren’t My Job Results Matching?Why your job results may not match what you expected, and which filter settings to check first.
- 🔑 How Do I View Login Credentials?Where to find the usernames and passwords Sprout saved when an application required creating an account on an employer's site.
- How Do I View Skipped Jobs and Re-Apply?How to find jobs you swiped past and apply to them after all.
- 🛡️ Spotting and Reporting Job ScamsHow to spot a fraudulent job listing, verify a role or recruiter yourself, and what to do if you've already shared information.