Sprout has three ways to sign in:

You have to use the same method you originally signed up with. This is the most common reason people get locked out.

If you signed up with Continue with Google, there is no Sprout password on your account, so entering your email and a password will never work, and resetting the password won't help either. Tap Continue with Google instead. The same applies to Apple.

If you're not sure which you used, try the Google and Apple buttons first with the email address you expect. It's quicker than guessing at passwords.

If you signed up with an email and password:

If the email doesn't arrive within a few minutes, check your spam folder. Reset emails land there more often than you'd expect. Make sure you're checking the right address, too: it has to be the exact one on the account.

It's common to sign up with one address and later look for the account under another, particularly if you have both a personal and a work address, or if Google and Apple sign-in used different ones.

Try each address you might have used. If you still can't find it, reply here and tell us which addresses you've tried. We can look it up.

Note that your login email and sign-in method are permanent once set:
👉 Can I Change the Email I Log In With?

Being locked out doesn't pause your subscription. Billing runs through Apple, Google, or Stripe independently of whether you can sign in.

You can cancel directly with whoever you subscribed through, without needing to access Sprout:
👉 Subscription Management & Cancellations

Or reply here and we'll help with both the account and the billing.