How to cancel or change your plan
From the app:
Go to your Profile tab
Tap the Settings icon (⚙️ top-right)
Under Support & Subscription, tap Manage Subscription
You'll be redirected to Apple, Google, or Stripe, depending on how you subscribed. From there you can cancel your subscription, change your plan, or update your payment method
If you can't open the app, or don't use it:
On a computer (if you subscribed on the Sprout website):
Enter the email address you used to pay, and you'll be emailed a sign-in link
Open the link and choose Cancel subscription. Your plan stays active until the end of the period you've already paid for
On iOS (Apple):
Go to Settings > Your Name > Subscriptions
Find Sprout and cancel or change your plan
On Android (Google Play):
Open the Google Play Store
Tap your profile icon > Payments & subscriptions > Subscriptions
Find Sprout to manage or cancel
Can't find the option, the sign-in email doesn't arrive, or it isn't working? Reply here and we'll sort it out.
🗑️ Cancelling is not the same as deleting your account
Worth knowing before you do either, because they do different things:
Cancelling your subscription stops future charges. Your account stays, and employer replies still reach you.
Deleting your account erases your data, but it does not cancel your subscription. Apple, Google, or Stripe will keep billing you.
If you want to be done with Sprout entirely: cancel first, then delete. Doing it the other way round is the most common reason people find themselves still being charged.
Want a refund?
Reply here and tell us what happened. If you subscribed through Apple, Apple handles refunds and you can request one at reportaproblem.apple.com. Refunds typically take 5-7 business days after approval. Telling us before going to your bank avoids the delays that come with a dispute.