✋ Want to Cancel? Tell Us First — We Can Help
If you're looking to cancel, switch plans, or stop future charges, the fastest way is to let us know directly. In most cases, we can handle the cancellation for you — and offer a refund if appropriate — without you needing to go through Apple, Google, or your bank.
📩 Just reply here and we’ll take care of it right away.
Refunds typically process within 5-7 business days after approval, though times may vary depending on your bank's policies.
⚠️ Note for Apple Subscriptions
⚠️ Note for Apple Subscriptions
If your subscription was made directly through Apple, we won’t be able to cancel or refund it ourselves — but we’ll still guide you through the steps so it’s quick and hassle-free.
Telling us first also helps avoid delays or complications that can come with formal disputes — we’re always happy to make things right.
💡 Prefer to Cancel Yourself? Here’s How:
If you’d rather manage things directly, you can cancel or update your subscription from the app or your device settings, depending on how you originally subscribed.
💰 Requesting a Refund Refunds can be requested for unused credits or unutilized service periods. To start the refund process, reply here with your subscription details and credit usage. Refund processing typically takes 5-7 business days, depending on your bank's policies.
📲 To Cancel from the App
📲 To Cancel from the App
Go to your Profile tab
Tap the Settings icon (⚙️ top-right)
Under Support & Subscription, tap Manage Subscription
You’ll be redirected to Apple, Google, or Stripe, depending on how you subscribed
From there, you can:
❌ Cancel your subscription
🔁 Change your plan
💳 Update your payment method
📱 To Cancel Through Device Settings
📱 To Cancel Through Device Settings
On iOS (Apple):
Go to Settings > Your Name > Subscriptions
Find Sprout and cancel or change your plan
On Android (Google Play):
Open the Google Play Store
Tap your profile icon > Payments & subscriptions > Subscriptions
Find Sprout to manage or cancel
💬 Still Not Sure?
If you're unsure where your subscription is managed or something isn’t working, just reply here — we’ll get back to you quickly and help you through it.