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Request a Refund

How to request a refund from Sprout, and what the process looks like depending on whether you subscribed through Google Play, Apple, or Stripe on the web.

💸 Need a Refund? Let's Make It Right.

We understand that things don't always work out — and we're happy to help when we can.
If you ran into a problem, didn't get what you expected, or simply changed your mind, just tell us. We'll do our best to sort things out quickly and fairly.

🛠️ Had an Issue? Let Us Fix It First

Before you request a refund or file a dispute, please tell us what went wrong first!
We can often resolve the issue right away — including offering a refund when appropriate.
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📩 Reply here and we'll look into it quickly and do our best to make things right.

💳 How Refunds Work (Based on How You Subscribed)

🤖 If You Subscribed via Google Play (Android)


We can usually process refunds for Google Play purchases on our end.

Just let us know here — we'd much rather issue it directly for you so you don't have to go through Google's process.


If you prefer to request it through Google yourself:

  1. Visit: ➡️ Google Play Refund Request

  2. Scroll down and click "Request a refund"

  3. Sign in with your Google account

  4. Select the relevant order and reason

  5. Submit the request

📬 Google usually responds within 48 hours.

💼 If You Subscribed Directly in the App (via Stripe)

If you received a confirmation email from Stripe, your payment was processed directly through us.


​To request a refund:


📩 Reply here and include:

  • The email address you used to sign up

  • A screenshot of your Stripe receipt (optional but helpful)

We'll review and respond as soon as possible.

🧾 If You Subscribed via the Apple App Store (iOS)

Apple handles all billing and refunds for App Store purchases — we don't have access to process refunds ourselves.

To request a refund:

  1. Go to reportaproblem.apple.com

  2. Sign in with your Apple ID

  3. Locate your Sprout subscription

  4. Click "Request a Refund" and follow the prompts

📬 Apple typically follows up by email within a few days.
More info here: Apple Support – Request a Refund

✅ Refund Eligibility

  • Full refunds are more likely if you didn't use the app or had a technical issue

  • If you've actively used the app, we may offer a partial refund or credit-based solution

  • Each request is reviewed individually and fairly

💬 Not Sure Which Platform You Used?

Just reply here and we'll work it out with you — we're here to help.

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