You swiped right on a handful of jobs, a credit was used — and now you can't find the applications anywhere. Let's work out what happened. In most cases the applications are there, just not where you expected. 👇
1. Confirm what actually happened, job by job
Every application has a full timeline. To see it:
Open the Sprout app and go to the Applications tab
Tap the job you want to check
Tap the Timeline tab
The Timeline shows down-to-the-minute timestamps for each step, including when your application was submitted, any recruiter responses, and whether the job was rejected or moved to your Interview tab.
You can also press the Filter icon at the top right of the Applications tab to filter by application status, which makes it much easier to spot anything that didn't go through.
2. Some applications fail — and you get the credit back
Most applications go through, but not all of them can. A submission can fail when:
The job site changes its layout or flow
CAPTCHA or anti-bot tools block the application
A form has unexpected or incompatible fields
A login fails or authentication times out
When that happens our system stops the submission on purpose, to avoid sending something broken to the employer — and we automatically return the credit to your account. 👍
Failed applications still appear in your Applications tab, so you'll be able to see exactly which ones didn't make it.
Can I retry it? Not through the app yet — but you can tap the job card and apply manually on the employer's website. We're actively working on retry attempts for the future.
3. It may still be working
When you swipe right, Sprout starts generating your resume and cover letter for that specific role before it submits anything. If you swiped a moment ago, give it a little time and then pull to refresh your Applications tab.
⚠️ A credit was used but there's no application
If a credit came off your balance and no application shows up at all — not as submitted, not as failed, and not in your Review Queue — that isn't expected behaviour and we want to look at it.
To get it sorted fastest, reply here with:
Your Sprout User ID (scroll to the bottom of Settings)
The job title and company for the applications you're missing
Roughly when you swiped
If several jobs failed at once, definitely mention it — that usually points to something on our side that we can fix and re-run.
💬 Still Stuck?
👉 If you've checked all of the above and it still doesn't add up, reply here and someone from the Sprout team will dig into your account and check exactly what happened. 😊